FAQ
Frequently Asked Questions
LANYI provides one‑stop commercial LED display solutions covering rotating, poster, circular, pillar, cylindrical, side‑sign, way‑finding and art‑installation LED screens.
Our products are ideal for retail stores, shopping malls, exhibitions, corporate offices, hotels, restaurants, educational institutions, churches, event organizers, and commercial advertising applications.
You can buy our LED display screens directly from our Alibaba International site with secure‑online payment.
Yes. We ship LED displays to customers worldwide directly from our manufacturing facility in China.
All LANYI products are designed, assembled, and quality‑tested in our manufacturing facility in China before international shipment.
Most standard products are prepared and tested within 10–15 business days after payment confirmation.
It normally takes 30 to 40 days by sea, and the exact lead time depends on your country.
Express air shipping usually takes 5–10 business days.
Yes. Tracking information will be provided once your shipment has been dispatched.
Absolutely. Every display is tested before shipment, and customers receive product photos, testing videos, and packing videos before dispatch.
Our 1‑year Limited Warranty covers all eligible products. Different product warranty times may have some difference.
The warranty covers manufacturing defects affecting LED modules, power supplies, receiving cards, cabinet structure, and other factory‑installed components.
Yes. Our technical team provides remote installation guidance, troubleshooting, software configuration, and maintenance support.
We will provide replacement parts or modules whenever applicable, allowing repairs without returning the entire display.
Yes. Technical support remains available 24/7 even after the warranty period.
Yes. Most products are designed for straightforward installation with detailed guidance from our technical team. ALL Products are packed in a flight case or wooden case, and you just need to take the products out; no need for complex setup. It's simple plug‑and‑play: connect to the software, and you can use them.
Yes. Digital installation manuals are available for all standard products.
Yes. Installation videos are available for most product series.
Yes, you can. We have already installed the main part of the LED display for you. All products simple plug‑and‑play. And we have prepared a complete packing list so can help you install. For larger installations or customized projects, professional installation is recommended.
Pixel Pitch refers to the distance between two adjacent LED pixels. Smaller pixel pitches provide higher image resolution at closer viewing distances.
Indoor products typically provide brightness ranging from 600 to 1,000 nits, depending on the model.
Outdoor displays typically offer 4,500–6,000+ nits for excellent visibility in sunlight.
Outdoor displays are weather‑resistant, waterproof, brighter, and designed for direct sunlight, while indoor displays prioritize image quality and closer viewing distances.
GOB (Glue on Board) technology adds a protective layer over LED modules, improving durability, moisture resistance, and impact protection.
GOB is recommended for high‑traffic commercial environments where additional durability is required. If you use an LED display for close range and customers will touch the LED module, we suggest you choose GOB because GOB adds a protective layer over LED modules, improving durability, moisture resistance, and impact protection.
Under some conditions, like when you hang the LED display over the head, or customers can only view the LED display from 10ft beside, you won't need to choose GOB.
Most LANYI displays support industry‑leading control systems such as NovaStar、Huidu and Colorlight.
Images, videos, PowerPoint presentations, websites, live video, HDMI input, and other multimedia formats.
Yes. Many models support remote content management through network connections.
Yes. Required control software is provided with compatible products.
Most LANYI products support AC110V–240V, 50/60Hz, making them compatible with electrical standards in North America, Europe, Asia, and many other regions.
No. Under normal conditions, no external voltage converter is required.
Power plugs may vary depending on the destination country. Appropriate options are provided whenever possible. Our LED display can direct plug and play, no need set up.
We accept major Credit Cards, PayPal, and Bank Transfer (T/T) and Alibaba International payment.
Yes. All payments are processed through secure, encrypted payment gateways.
No returns are accepted. LED creative screens are custom‑made products and therefore non‑returnable.
Please get in touch with us within 7 days of delivery with photos or videos. We will work with you to provide an appropriate solution.
38. How can I contact LANYI?
You can reach our team via email at duchuan@lanyiled.com. We aim to respond to all inquiries within 24 hours.

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