FAQ

Frequently Asked Questions

General

1. What products does LANYI offer?            +

LANYI provides one‑stop commercial LED display solutions covering rotating, poster, circular, pillar, cylindrical, side‑sign, way‑finding and art‑installation LED screens.

2. Who are LANYI products designed for?            +

Our products are ideal for retail stores, shopping malls, exhibitions, corporate offices, hotels, restaurants, educational institutions, churches, event organizers, and commercial advertising applications.

3. Can I purchase directly from your website?            +

You can buy our LED display screens directly from our Alibaba International site with secure‑online payment.

4. Do you ship worldwide?            +

Yes. We ship LED displays to customers worldwide directly from our manufacturing facility in China.

5. Where are your products manufactured?            +

All LANYI products are designed, assembled, and quality‑tested in our manufacturing facility in China before international shipment.

Shipping & Delivery

6. How long does order preparation take?            +

Most standard products are prepared and tested within 10–15 business days after payment confirmation.

7. How long does ocean shipping take?            +

It normally takes 30 to 40 days by sea, and the exact lead time depends on your country.

8. How long does express air shipping take?            +

Express air shipping usually takes 5–10 business days.

9. Will I receive tracking information?            +

Yes. Tracking information will be provided once your shipment has been dispatched.

10. Do you inspect products before shipping?            +

Absolutely. Every display is tested before shipment, and customers receive product photos, testing videos, and packing videos before dispatch.

Warranty & Support

11. What warranty does LANYI provide?            +

Our 1‑year Limited Warranty covers all eligible products. Different product warranty times may have some difference.

12. What does the warranty cover?            +

The warranty covers manufacturing defects affecting LED modules, power supplies, receiving cards, cabinet structure, and other factory‑installed components.

13. Do you provide technical support?            +

Yes. Our technical team provides remote installation guidance, troubleshooting, software configuration, and maintenance support.

14. What happens if a component fails?            +

We will provide replacement parts or modules whenever applicable, allowing repairs without returning the entire display.

15. Do you provide lifetime technical support?            +

Yes. Technical support remains available 24/7 even after the warranty period.

Installation

16. Are your displays easy to install?            +

Yes. Most products are designed for straightforward installation with detailed guidance from our technical team. ALL Products are packed in a flight case or wooden case, and you just need to take the products out; no need for complex setup. It's simple plug‑and‑play: connect to the software, and you can use them.

17. Do you provide installation manuals?            +

Yes. Digital installation manuals are available for all standard products.

18. Do you provide installation videos?            +

Yes. Installation videos are available for most product series.

19. Can I install the display myself?            +

Yes, you can. We have already installed the main part of the LED display for you. All products simple plug‑and‑play. And we have prepared a complete packing list so can help you install. For larger installations or customized projects, professional installation is recommended.

Product

20. What is Pixel Pitch?            +

Pixel Pitch refers to the distance between two adjacent LED pixels. Smaller pixel pitches provide higher image resolution at closer viewing distances.

21. Which LED Display Pixel Pitch should I choose?            +
  • P1.28: Indoor Ultra‑HD Fine‑Pitch LED Screen
    Pixel density is extremely high. Ideal for close‑viewing distances of 1‑2 meters. Hardly any graininess up close, delivering delicate and sharp images. Widely used for high‑end exhibition halls, corporate reception desks and precision display scenarios. The top choice for projects with strict image‑quality requirements.
  • P1.53: Indoor HD Fine‑Pitch LED Screen
    Balanced image‑quality performance. Suitable for viewing distances of 2‑3 meters. Clear detail presentation with very low graininess. Balances visual effect and budget. Commonly installed in conference rooms, brand feature walls and high‑end store backdrop walls.
  • P1.86: Indoor Close‑View LED Screen
    Higher pixel density. If you require crystal‑clear display at an extremely short viewing distance, P1.86 delivers better performance thanks to higher resolution per unit area. Smooth, grain‑free visuals.
  • P2: Indoor HD General‑Purpose Model, Standard Commercial Pixel Pitch
    Optimized for 2‑4‑meter medium‑short viewing distances. Better definition than P2.5 and higher cost‑effectiveness than P1.86. A cost‑effective solution for retail stores, walkways, offices and other indoor commercial spaces.
  • P2.5: Standard Pixel Pitch for Indoor Commercial Use
    You can select between P1.86 and P2.5 according to your budget and viewing requirements. Both fit indoor medium‑short‑distance applications. P2.5 strikes a good balance between clarity and cost‑savings.
  • P3: Transition Model for Large Indoor Spaces & Semi‑Outdoor Areas
    Well‑balanced clarity and cost. Recommended viewing distance: 3‑5 meters. Finer picture quality than P4, with lower cost than P2.5. Perfect for large exhibition halls, shopping‑mall atriums, semi‑outdoor shop windows and canopy signage. Ideal for large‑size screens seeking both display performance and budget control.
  • P4: Popular Model for Large‑Indoor & Semi‑Outdoor Projects
    Best viewed from 3 meters and above. Suitable for indoor lobbies, shop windows and corridors. Brightness tuned for semi‑outdoor environments, achieving a great balance between cost and visual performance.
  • P6: Standard Outdoor LED Pixel Pitch
    Designed for storefront signage and small‑scale outdoor advertisements. Minimum viewing distance: 5 meters. High‑brightness output for strong sunlight visibility. Mainstream option for outdoor commercial signage.
  • P8: Cost‑Effective Outdoor Screen for Medium‑to‑Long Viewing Distances
    Suited for commercial streets, building facades and plaza signage. Viewing distance: 8 meters+. Wide viewing coverage and excellent outdoor weather resistance. More economical for large‑area installations.
  • P10: Standard Large‑Format Outdoor Long‑Distance Screen
    For big outdoor billboards, road‑direction displays and plaza landmarks. Viewing distance: 10 meters+. High recognition from far away, stable and reliable for long‑term outdoor operation.
22. What brightness do your indoor displays offer?            +

Indoor products typically provide brightness ranging from 600 to 1,000 nits, depending on the model.

23. What brightness do outdoor displays offer?            +

Outdoor displays typically offer 4,500–6,000+ nits for excellent visibility in sunlight.

24. What's the difference between indoor and outdoor LED displays?            +

Outdoor displays are weather‑resistant, waterproof, brighter, and designed for direct sunlight, while indoor displays prioritize image quality and closer viewing distances.

25. What is GOB technology?            +

GOB (Glue on Board) technology adds a protective layer over LED modules, improving durability, moisture resistance, and impact protection.

26. Should I choose GOB?            +

GOB is recommended for high‑traffic commercial environments where additional durability is required. If you use an LED display for close range and customers will touch the LED module, we suggest you choose GOB because GOB adds a protective layer over LED modules, improving durability, moisture resistance, and impact protection.
Under some conditions, like when you hang the LED display over the head, or customers can only view the LED display from 10ft beside, you won't need to choose GOB.

Controller & Software

27. Which control system do you use?            +

Most LANYI displays support industry‑leading control systems such as NovaStar、Huidu and Colorlight.

28. What content formats are supported?            +

Images, videos, PowerPoint presentations, websites, live video, HDMI input, and other multimedia formats.

29. Can I control the display remotely?            +

Yes. Many models support remote content management through network connections.

30. Is software included?            +

Yes. Required control software is provided with compatible products.

Power & Electrical

31. What input voltage do your displays support?            +

Most LANYI products support AC110V–240V, 50/60Hz, making them compatible with electrical standards in North America, Europe, Asia, and many other regions.

32. Do I need a voltage converter?            +

No. Under normal conditions, no external voltage converter is required.

33. What power plug is included?            +

Power plugs may vary depending on the destination country. Appropriate options are provided whenever possible. Our LED display can direct plug and play, no need set up.

Payment

34. Which payment methods do you accept?            +

We accept major Credit Cards, PayPal, and Bank Transfer (T/T) and Alibaba International payment.

35. Is online payment secure?            +

Yes. All payments are processed through secure, encrypted payment gateways.

Returns

36. Can I return my product?            +

No returns are accepted. LED creative screens are custom‑made products and therefore non‑returnable.

37. What if my product is damaged during shipping?            +

Please get in touch with us within 7 days of delivery with photos or videos. We will work with you to provide an appropriate solution.

Contact

38. How can I contact LANYI?

You can reach our team via email at duchuan@lanyiled.com. We aim to respond to all inquiries within 24 hours.