Shipping Policy

Shipping Policy

At LANYI, we are committed to delivering professional LED display solutions safely, efficiently, and transparently.
Every order is carefully inspected, tested, and professionally packaged before shipment to ensure your LED display arrives exactly as expected.
From product testing to international delivery, our team manages every step of the process to provide a reliable purchasing experience for customers worldwide.

Order Processing Time

All products are currently shipped directly from our manufacturing facility in China.


Order Preparation:

1）10–15 business days after payment confirmation

2）Before shipment, every LED display goes through:

3）Product inspection

4）Display testing

5）Function verification
6）Accessory confirmation

7）Packaging preparation

For commercial projects, exhibitions, events, or scheduled installations, we recommend placing your order at least 30 days in advance to allow sufficient time for production, shipping, and installation preparation.


For customized products or large‑volume orders, production time may vary. Our sales team will confirm the estimated lead time before processing your order.

Shipping Methods & Delivery Time

LANYI currently offers international shipping from our China manufacturing facility.

We provide two main shipping options:


Ocean Freight (Recommended)

Transit Time: Approximately 30–40 days

Ocean shipping is the most cost‑effective solution for customers with flexible project timelines.

Best suited for: Retail projects 、Exhibition preparation 、Commercial installations 、Large LED displays 、Planned events.

For eligible orders, ocean shipping is included at no additional charge.

Air Freight / Express Shipping

Transit Time: Approximately 5–15 business days

Air shipping is recommended for urgent projects or customers who require faster delivery.

Depending on destination, product size, and weight, air shipping costs may already be included in your product price or may require an additional quotation.

Our team will confirm the best shipping solution before shipment.

Shipping Options & Fees

We ship LED displays worldwide from our headquarters in China.

Freight costs vary by destination due to differences in:


● Product size and weight

● Shipping distance

● Local transportation fees

● Import‑related requirements

If shipping costs to your destination are unusually high or you have special delivery requirements, our team will contact you before shipment to confirm the best‑possible solution.

We are always committed to offering the most competitive shipping options while ensuring reliable delivery.

Supported Shipping Countries

We currently ship to the following countries and regions:


North America：United States、Canada、Europe、United Kingdom、Germany、Switzerland、Netherlands、France、Belgium、Norway、Sweden、Denmark；
Oceania：Australia、New Zealand

East & Southeast Asia：Japan、South Korea、Singapore、Hong Kong、Malaysia、Thailand、Vietnam、Indonesia

Middle East：United Arab Emirates、Saudi Arabia、Qatar、Israel

South America：Chile、Uruguay、Argentina

Africa：South Africa、Mauritius

If your country is not listed, please contact us at Email: duchuan@lanyiled.com


Our team will provide a suitable shipping solution based on your location and project requirements.

Customs Duties & Import Taxes

Hassle‑Free Door‑to‑Door Delivery

At LANYI, we aim to provide a smooth door‑to‑door delivery experience，

Most international orders are shipped under:

DDP (Delivered Duty Paid)


This means import duties, taxes, and customs clearance costs are normally included in your order arrangement.

● No unexpected customs payments

● No complicated customs procedures

● LANYI handles the logistics process

Our product pricing is carefully calculated to include standard shipping and import‑related costs whenever possible.

● Exceptional Situations

● Import regulations and tax policies vary between countries.

● In rare cases, certain destinations may have:

● Higher‑than‑normal import duties

● Special customs requirements

● Additional government charges

● Remote‑area delivery fees

If these additional costs cannot be covered within the original order price, our team will:

1）Contact you before shipment.

2）Explain the reason and cost details.

3）Discuss the best available solution.

We will never charge unexpected fees without prior communication.

Exceptional Situations

Every LANYI LED display completes a strict quality inspection before leaving our factory.


Before shipment, we provide:

● Product testing videos
● Product photos

● Packaging photos

● Packing videos (when available)

● Confirmation of accessories and components

This allows customers to verify that the product condition, configuration, and packaging match their order before shipment.

Packaging & Protection

All LANYI products are professionally packed using export‑grade protective packaging.


Depending on product type and shipping requirements, packaging may include:

● Reinforced export cartons

● Wooden cases

● Protective foam packaging

● Heavy‑duty flight cases

For larger commercial LED displays, wooden crates or flight cases may be recommended for additional protection during international transportation.

Economy wooden case packaging options may also be available for bulk orders.

Delivery Notes

Delivery times are estimates and may vary due to customs clearance, weather, holidays, carrier delays, or local transportation conditions.

Customers are responsible for providing accurate shipping information.

Please inspect the package condition upon delivery.

If any shipping damage occurs, contact LANYI immediately with photos or videos so our team can assist.

Shipping fees are non‑refundable for packages returned due to:


● Incorrect shipping information

● Refused delivery

● Unpaid local charges (when applicable)

Unsupported Countries

We currently do not support direct online checkout for some countries due to shipping limitations.

For unsupported locations, please contact our team for a manual quotation.

LANYI reserves the right to cancel and refund orders from unsupported destinations.

Need Help Choosing Shipping?

For large LED displays, selecting the right shipping method is important.

Before ordering, our team can help confirm:

✓ Best shipping option

✓ Estimated delivery time

✓ Freight solution

✓ Project schedule

✓ Installation requirements